“Got someone who deserves a little pick‑me‑petal? Treat your favorite human to a Stems from the Heart Floral & Gifts certificate — because flowers are basically happiness you can hold!”
1. General Use
Digital gift cards may be used for purchases online through our website or in-store at our physical location. Physical gift cards are valid for in-store use only and cannot be redeemed online. Gift cards are not redeemable for cash and cannot be used to purchase other gift cards, except as required by law.
2. Expiration and Fees
Gift cards do not expire and are free from maintenance, activation, or service fees. However, we reserve the right to modify this policy with prior notice, as required by law.
3. Redemption
Digital gift cards can be redeemed online by entering the gift card ID at checkout, or in-store by presenting either the gift card ID or the barcode from the email to a store attendant. Physical gift cards must be presented at the time of purchase in-store only. Any remaining balance after a purchase will stay on the card for future use.
4. Delivery
Digital gift cards are delivered electronically via email to the recipient immediately after purchase. Please ensure the recipient’s email address is entered correctly, as we are not responsible for undelivered or misdirected cards due to incorrect information.
5. Lost, Stolen, or Damaged Cards
We are not responsible for lost, stolen, or damaged gift cards—digital or physical. Gift cards should be treated like cash. Unauthorized use will not be refunded or replaced.
6. Refunds and Exchanges
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Any refunds or returns for purchases made with a gift card will be subject to the return policy of the store where the purchase was made.
7. Balance and Transaction History
You can check the balance and transaction history of your gift card by calling the store directly. A store representative will assist you with any questions related to your card.
8. Fraud and Abuse
We reserve the right to deactivate, reject, or cancel any gift card—digital or physical—if we suspect fraud, abuse, or a violation of these terms. Legal action may be taken where applicable.
9. Changes to Terms and Conditions
We may update these terms and conditions at any time. Any updates will be posted on our website and will apply to all current and future gift card use.
10. Customer Support
For questions or assistance with your gift card, please contact our Customer Support team or call the store directly.
At Stems from the Heart, each arrangement is thoughtfully designed by our floral team. In some instances, photos may represent an overall style or theme and include unique flowers, containers, or design elements that cannot be replicated exactly.
While your arrangement may not look identical to the photo, we will always strive to capture its overall beauty, style, and sentiment. Due to seasonal availability, weather conditions, and market fluctuations, substitutions of flowers, greenery, or containers may occasionally be necessary. When substitutions are required, we carefully select items of equal or greater value while preserving the color palette, design style, and overall feel of the arrangement.
If certain flowers, colors, or design elements are especially important to your order, please note them in the florist instructions at checkout or contact us directly to confirm availability. We are committed to creating a beautiful arrangement that meets your expectations and conveys your heartfelt message.
At Stems from the Heart, we make every effort to contact recipients before attempting delivery. While we do our best to complete deliveries as scheduled, some circumstances are beyond our control. Living in Wisconsin means dealing with a variety of weather conditions throughout the year, and for the safety of your flowers and plants, we cannot always leave deliveries unattended outdoors.
If we are unable to reach the recipient or determine that it is not safe to leave the delivery, we may need to make alternate arrangements for delivery or pickup. We appreciate your understanding as we work to ensure every order arrives in the best possible condition.
For same-day delivery, orders must be placed by 3:00 p.m. Monday through Friday. Please note that we do not offer delivery service on Saturdays or Sundays.
Due to the perishable nature of flowers and plants, all sales are final. We do not accept returns or offer refunds.
If you have any concerns about your order, please contact us as soon as possible. Customer satisfaction is important to us, and we will do our best to address any issues that may arise.
